Frequently Asked Questions (FAQs)

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Discover everything you need to know about RNP Jewelry—from materials to care—crafted with trust, elegance, and transparency.

What products does RNP Jewelry offer?
RNP Jewelry offers a curated selection of fine jewelry including necklaces, rings, earrings, bracelets, and custom-made pieces crafted with premium materials.
Are your products real gold and genuine stones?
Yes. All RNP Jewelry items are made from authentic materials such as solid gold, gold-plated metals, and genuine gemstones depending on the product description.
Do you offer customization?
Yes, we accept custom jewelry requests. You can send your design inspiration, preferred materials, and size details for a quote.
How do I know my ring size?
We provide a ring size chart, or you can visit any local jewelry shop to have your finger measured. You may also request assistance from our team.
How long is the processing and delivery time?
Processing typically takes 3–7 business days, while delivery time depends on your location. Custom orders may take longer.
Do you accept rush orders?
Yes, rush orders may be accepted depending on the design and material availability. Additional fees may apply.
Do you offer returns or exchanges?
We accept GCash, bank transfers, and COD (Cash on Delivery) for selected areas. More payment options may be available depending on your location.
Do you offer returns or exchanges?
Returns and exchanges are only allowed for defective or incorrect items upon arrival. Custom and personalized jewelry cannot be returned.
Is your jewelry hypoallergenic?
Most RNP Jewelry pieces are hypoallergenic, depending on the material. Please check product descriptions or ask our team for guidance.
How do I take care of my jewelry?
Store jewelry in a dry place, avoid exposure to perfumes and chemicals, and clean regularly with a soft cloth to maintain shine and quality.
Do you offer warranty?
Store jewelry in a dry place, avoid exposure to perfumes and chemicals, and clean regularly with a soft cloth to maintain shine and quality.
Where can I contact customer support?
You may message us through Facebook, Instagram, or via our official contact number for faster assistance.

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